Delivery & Returns
We ship all our products from Spain. International customers are responsible for import fees due upon delivery.
All our shipping orders to Spain and de EU are delivered by SEUR (dpd Group) and Correos.
Shipping orders to the rest of the world are delivered by FEDEX.
We can deliver your order by Standard Delivery for 10€ if you are in Spain or Portugal for the rest of Europe delivery costs 20€. For orders over 1000€ there is free shipping all over the European Union.
Please allow 2-3 working days for Standard Delivery in Spain and Portugal and 4-5 working days for the rest of Europe.
Please allow an additional 5 working days for delivery of standard-engraved items.
Currently we are only able to accept on-line orders to addresses within Spain. To inquire about deliveries to addresses outside of the Kingdom of Spain, please contact our Personal Shopping team on this email: firstname.lastname@example.org.
Mass Indesign Investments SL offers complimentary shipping for any item that you’d like to return. Simply arrange a collection with us or drop off your package at the nearest SEUR or DPD Group location.
Refunds will be issued to the original form of tender and processed within 14 days of return. Before returning contact us on email@example.com to clarify and arrange everything in detail in advance.
Alternatively merchandise will be accepted providing it in the same saleable condition as when purchased, within 14 days of the date of purchase and if accompanied by the original sales receipt. Refunds will be issued to the original form of tender and will be processed within 14 days of the return.
If you have any questions please contact our Customer Service team on firstname.lastname@example.org